Thank you for choosing Euroclean as your house cleaning company. We will work hard to make sure we exceed your expectations.
We would like you to be with us for a long term. You can help us by keeping in mind the following:
- In case you are not satisfied with your cleaning, please notify us within 24-hours. Without your prompt feedback, we can only believe the job was completed to your complete satisfaction.
- You can always call or leave a note if there is something special we should do. Please keep in mind that any big project will be charged extra.
- Please help us identify expensive, breakable items or put them out of our reach.
Our service grows mostly through referrals from our satisfied clients therefore we offer one time $10 referral discount for every new client you refer to us (valid for regularly scheduled customers after three cleanings).
Payment is due at the time of service.
We accept the following methods of payment: cash, check, credit card (Visa, MasterCard, Discover and American Express credit and debit cards), and Chase Quick Pay.
Euroclean reserves the right to refuse service when payment is not present and an outstanding balance is due.
Note: There is a $15 charge for payments received more than 15 days after the date of service.
Our schedule is organized to minimize down time for our cleaning ladies. Last minute cancellations cause holes in the daily schedule. If for any reason you have to cancel or reschedule your cleaning appointment, please notify us immediately.
We reserve time for your cleaning; therefore we do require a 48-hour rescheduling and cancellation notice. There is no charge for rescheduling or cancelling with 48-hour notice on business days (M-F, 8:00 am to 5:00 pm). However, we charge $55 fee for rescheduling with less than 48-hour notice.
We will charge a fee if we show up at your doorsteps and for any reason not able to clean your home or unable to get in for more than 20 minutes.
For recurring service, an additional fee may be charged to your account if we exceed the time generally allotted to cleaning your home (for example, your home may need extra cleaning after such events as parties and construction work or as the result of extended intervals between cleanings).
Holidays and office closings
We are closed and there will be no cleanings scheduled on the following holidays:
New Year’s Day, Thanksgiving Day, Christmas Eve Day, Christmas Day
We love pets but we have to think about safety first. Euroclean reserves the right to refuse service on the scheduled date if an animal in the home is considered dangerous. . Our cleaners will do a better job if they are not being distracted. We don't clean after pets "accidents" in the house. We do not change litter boxes.
Please inform us if there are any defective installed windows, doors, shelving, cabinets, mirrors which may fall upon contact. Also, please remove any fragile, valuable items together with cash, jewelry, works of art and items of sentimental value.
Damages or Breakage
Euroclean guarantees the work for 24 hours. Any deficiencies and damages must be reported within this time period. Otherwise, the necessary correction will be made on the next scheduled appointment. We don't take responsibility for "traps" such as, pictures/mirrors/shelves/blinds not secured properly.
Clients must not directly solicit or engage the services of our workers, except through Euroclean office. Our workers have agreed, in writing, that they will not accept direct employment from any client of Euroclean Cleaning Service. This agreement remains in effect during the time that workers are established with Euroclean and for a period one year after. Any such solicitation (from you the client) of our workers while under contract with our company, and for a period of one-year after their contract termination, will be viewed as an intentional act on your part to interfere with the contract rights of Euroclean and can result in damages and attorney’s fees against you.
We appreciate your understanding of how important good communication is to us. What sets us apart from other cleaning companies is our level of commitment to you, our flexible scheduling and ability to work with your requests. Without your prompt feedback, we can only believe the job was completed to your complete satisfaction.